Q: What does 'x messages per period' mean in each plan?

🔢 Understanding 'x messages per period: This refers to how many user messages our AI bot can respond per billing interval. Note: This only applies to AI responses, not live chats. 🤖 AI Models & Quota Consumption: GPT-3.5: 1 message credits per message GPT-4: 20 message credits per message GPT-4o: 5 message credits per message GPT-4 Turbo: 10 message credits per message GPT-4o Mini: 0.3 message credits per message 🌟 Example - Based on these consumption rates, here's how many messages you can send with our Growth plan: Growth Plan (10,000 credits/month): GPT-3.5: 10,000 messages GPT-4: 500 messages GPT-4o: 2,000 messages GPT-4 Turbo: 1,000 messages GPT-4o Mini: 30,000 messages

Q: How are messages counted against my message quota?

📏 Counting Messages Against Your Quota: AI Bot Responses: Each response from our AI bot counts towards your message quota. Live Chat Messages: These do not affect your quota; they're separate. 🤖 AI Model Impact: GPT-3.5: Every query your users send counts as 1 message towards your quota. GPT-4: A more advanced option, where each query counts as 20 messages. 🔍 Example: In the $49/mo Starter Plan with 4,000 messages: Using GPT-3.5? Each query takes 1 message from your quota. Opting for GPT-4? Each query uses 20 messages, due to its higher sophistication.

Q: What happens if I exceed my monthly message quota?

🚫 Exceeding Your Message Quota: Bot Stops Working: If you use up your entire message quota, the AI bot will temporarily stop responding. 📧 Preventive Notifications: Email Alerts: We'll send you emails when you're close to using up your quota, helping you stay informed during your billing cycle. 🛠️ Grace System: Negative Quota: To prevent sudden service interruptions, we offer a grace system. If you slightly exceed your quota, your balance can go negative for a short period, keeping your bot active. 🔼 Managing Excess Usage: Upgrade Option: Consider upgrading to a higher plan for a larger quota. Extra Message Credits: Alternatively, you can purchase extra message credits as an add-on to refill your quota if it's nearing exhaustion.

Q: Do live chat messages count towards my message quota?

👥 Live Chat Messages & Quota: No, they don't count: Live chat messages are separate and do not use up your AI message quota. 🤖 AI Bot Responses Only: Your message quota is specifically for responses generated by the AI bot.

Q: Are there any limits on how much I can train the chatbot?

🔧 Training Limits for the Chatbot:: Free Plan: Limited to 5 trainings. Paid Plans: Enjoy unlimited trainings! ✨ With our paid plans, you have the freedom to continuously evolve and train your chatbot as often as needed, ensuring it always meets your dynamic requirements.

Q: Can you explain what '# of chatbots' and '# of agents' means in each plan?

👥 # of Chatbots & Agents Explained: Free Plan: Chatbots: You can create 1 chatbot. Agents: Assign 1 live agent seat for live chat support. Paid Plans: Options vary. For example, in the Elite plan: Chatbots: Create up to 10 chatbots. Agents: Have a total of 20 live agent seats, distributable across your chatbots 📈 Each plan is designed to scale with your business needs, offering flexibility in how many chatbots you deploy and how many agents can interact with customers.

Q: Is it possible to use the same chatbot on multiple websites?

✅ Using the Same Chatbot on Multiple Websites: Absolutely! With Orimon AI, once you create a chatbot, we provide you with a chatbot script or an iframe script. No Limits: You can deploy this script on multiple websites without any restrictions. 🌐 This feature allows you to seamlessly extend your chatbot's presence across various online platforms, ensuring a consistent user experience wherever your customers interact with your brand.

Q: How can I remove Orimon branding from the chatbot interface?

🚫 Removing Orimon Branding: Elite Plan: As part of your Elite plan, you can easily remove Orimon branding. Just head to the 'Bot Appearance' settings in your chatbot dashboard and adjust the settings there. Other Paid Plans: Not on Elite? No problem! You can purchase the 'Remove Orimon Branding from Chatbot' add-on to access this feature. Note: This option is not available in the free plan. 🔧 With these options, you have the flexibility to customize the chatbot's appearance to align with your brand's identity.

Question 1

What does 'x messages per period' mean in each plan?

Accepted Answer

🔢 Understanding 'x messages per period: This refers to how many user messages our AI bot can respond per billing interval. Note: This only applies to AI responses, not live chats.

🤖 AI Models & Quota Consumption:

GPT-3.5: 1 message credits per message
GPT-4: 20 message credits per message
GPT-4o: 5 message credits per message
GPT-4 Turbo: 10 message credits per message
GPT-4o Mini: 0.3 message credits per message

🌟 Example - Based on these consumption rates, here's how many messages you can send with our Growth plan:

Growth Plan (10,000 credits/month):

GPT-3.5: 10,000 messages
GPT-4: 500 messages
GPT-4o: 2,000 messages
GPT-4 Turbo: 1,000 messages
GPT-4o Mini: 30,000 messages

Question 2

How are messages counted against my message quota?

Accepted Answer

📏 Counting Messages Against Your Quota:

AI Bot Responses: Each response from our AI bot counts towards your message quota.
Live Chat Messages: These do not affect your quota; they're separate.

🤖 AI Model Impact:

GPT-3.5: Every query your users send counts as 1 message towards your quota.
GPT-4: A more advanced option, where each query counts as 20 messages.

🔍 Example:

In the $49/mo Starter Plan with 4,000 messages:

Using GPT-3.5? Each query takes 1 message from your quota.
Opting for GPT-4? Each query uses 20 messages, due to its higher sophistication.

Question 3

What happens if I exceed my monthly message quota?

Accepted Answer

🚫 Exceeding Your Message Quota:

Bot Stops Working: If you use up your entire message quota, the AI bot will temporarily stop responding.

📧 Preventive Notifications:

Email Alerts: We'll send you emails when you're close to using up your quota, helping you stay informed during your billing cycle.

🛠️ Grace System:

Negative Quota: To prevent sudden service interruptions, we offer a grace system. If you slightly exceed your quota, your balance can go negative for a short period, keeping your bot active.

🔼 Managing Excess Usage:

Upgrade Option: Consider upgrading to a higher plan for a larger quota.
Extra Message Credits: Alternatively, you can purchase extra message credits as an add-on to refill your quota if it's nearing exhaustion.

Question 4

Do live chat messages count towards my message quota?

Accepted Answer

👥 Live Chat Messages & Quota:

No, they don't count: Live chat messages are separate and do not use up your AI message quota.

🤖 AI Bot Responses Only:

Your message quota is specifically for responses generated by the AI bot.

Question 5

Are there any limits on how much I can train the chatbot?

Accepted Answer

🔧 Training Limits for the Chatbot::

Free Plan: Limited to 5 trainings.
Paid Plans: Enjoy unlimited trainings!

✨ With our paid plans, you have the freedom to continuously evolve and train your chatbot as often as needed, ensuring it always meets your dynamic requirements.

Question 6

Can you explain what '# of chatbots' and '# of agents' means in each plan?

Accepted Answer

👥 # of Chatbots & Agents Explained:

Free Plan:

Chatbots: You can create 1 chatbot.
Agents: Assign 1 live agent seat for live chat support.

Paid Plans:

Options vary. For example, in the Elite plan:

Chatbots: Create up to 10 chatbots.
Agents: Have a total of 20 live agent seats, distributable across your chatbots

📈 Each plan is designed to scale with your business needs, offering flexibility in how many chatbots you deploy and how many agents can interact with customers.

Question 7

Is it possible to use the same chatbot on multiple websites?

Accepted Answer

✅ Using the Same Chatbot on Multiple Websites:

Absolutely! With Orimon AI, once you create a chatbot, we provide you with a chatbot script or an iframe script.
No Limits: You can deploy this script on multiple websites without any restrictions.

🌐 This feature allows you to seamlessly extend your chatbot's presence across various online platforms, ensuring a consistent user experience wherever your customers interact with your brand.

Question 8

How can I remove Orimon branding from the chatbot interface?

Accepted Answer

🚫 Removing Orimon Branding:

Elite Plan: As part of your Elite plan, you can easily remove Orimon branding. Just head to the 'Bot Appearance' settings in your chatbot dashboard and adjust the settings there.
Other Paid Plans: Not on Elite? No problem! You can purchase the 'Remove Orimon Branding from Chatbot' add-on to access this feature.
Note: This option is not available in the free plan.

🔧 With these options, you have the flexibility to customize the chatbot's appearance to align with your brand's identity.

Question 9

What is whitelabeling and how does it work with Orimon AI?

Accepted Answer

Whitelabeling with Orimon AI allows agencies to customize our chatbot platform with their branding. You can display your logo, use your domain name, and set your own pricing plans, offering a seamless brand experience to your clients

Question 10

Can I customize the chatbot's appearance to match my client's branding?

Accepted Answer

Yes, you can fully customize the chatbot’s theme color, message bubble, bot header, trigger icon, welcome message, and more to match your client’s brand identity.

Question 11

Is there a limit to the number of clients I can serve with Orimon AI?

Accepted Answer

There are no limits to the number of clients you can serve. Our scalable platform is designed to grow with your business, allowing you to manage multiple clients efficiently.

Question 12

How do I manage billing and subscriptions for my clients?

Accepted Answer

As a whitelabel partner, you have the flexibility to set your own pricing plans. However, billing and subscription management are entirely up to you and your clients. You will need to handle these aspects independently.

Question 13

What features are included in the whitelabel package?

Accepted Answer

The whitelabel package includes all of Orimon AI’s advanced features such as live chat, lead generation bots, support bots, and e-commerce integrations, with the added benefit of full customization.

Question 14

What is 'BYOK' or 'Bring Your Own Key'?

Accepted Answer

🔑 BYOK - Bring Your Own Key Explained:

Exclusive to Elite Plan: The BYOK feature is a special offering available in our Elite plan.
Your Own API Key: BYOK allows you to use your own API key for bot interactions.
Unlimited Message Quota: With your own OpenAI key, you essentially unlock an unlimited message quota for your chatbots.
Custom Processing: Your API key is used to process user queries, giving you more control and flexibility over the bot's operation.

🚀 This feature is perfect for businesses with high-volume chat needs, as it offers the ability to handle an unlimited number of interactions seamlessly.

Question 15

What features are included in the free plan?

Accepted Answer

🆓 Features of Orimon AI's Free Plan:

1 Chatbot: Get started with your first chatbot.
1 Live Agent Seat: Handle live chat sessions directly.
50 Messages/Month: Ideal for small-scale interactions.
5 Trainings/Month: Refine your chatbot's skills.
Website Chatbot: In this plan, chatbot deployment is limited to website channels, although Orimon supports multiple messaging channels like WhatsApp, Telegram, Facebook DM in other plans..
Training Limitations: Train your chatbot with up to 10 website links.
Document Training: You can train with up to 5 files, each less than 2MB in size (PDF & more).

🌍 Our Vision: Orimon AI is committed to democratizing AI technology. Whether you're just starting out or running a small-scale operation, we believe in empowering you with advanced AI capabilities. Our free plan is an opportunity for businesses of all sizes to harness the power of AI and transform how they handle support and sales.

Question 16

Do you offer an Enterprise plan for needs not covered in standard plans?

Accepted Answer

🏢 Enterprise Plan at Orimon AI:

Custom Solutions for Large Enterprises: We specialize in collaborating with large enterprises across various industries, including Telecom, BFSI, Real Estate, Healthcare, Aviation, and more.
Tailored Large Language Models (LLMs): We deploy standalone custom LLMs and Generative AI solutions that meet unique industry-specific needs.
Scalability & Security: Our enterprise solutions are designed to operate at scale while adhering to the stringent security protocols required by large organizations.
Beyond Standard Plans: If our standard plans don't fully meet your requirements, our Enterprise plan offers the flexibility and customization you need.

📧 Get in Touch for a Customized Solution: If you're looking for a more bespoke solution, feel free to reach out for our Enterprise plan at contact@orimon.ai. We're here to craft a solution that's perfectly aligned with your business objectives.

Question 17

How can I see a demo or experience bots built with Orimon?

Accepted Answer

🤖 Experiencing Orimon Bots:

Try Our Bot: Visit our website at https://orimon.ai to interact with the Orimon bot. It's trained on our data to answer a variety of queries about the Orimon platform.
Featured Bots Showcase: Explore our 'Featured Bots' section on the website. Here, we've created four sample bots to showcase the possibilities with Orimon:

Support Bot: For customer support queries.
Sales Bot: Tailored for enhancing sales interactions.
Tutor Bot: Designed to assist in learning and education.
Human Resource Bot: Focused on HR-related queries and tasks.

🔗 Check them out at https://orimon.ai/featured-bots to see the range and capabilities of Orimon's chatbots in action.

Question 18

Is it possible to upgrade or downgrade my plan mid-subscription?

Accepted Answer

🔄 Changing Your Plan Mid-Subscription:

Absolutely Possible: You can upgrade or downgrade your plan at any time during your subscription.
Pro-Rated Billing: Adjustments are made on a pro-rated basis, keeping your billing cycle consistent.
Downgrades: If you downgrade, any remaining balance is credited to your account. This credit will then be applied to your next billing cycle.

💡 This flexibility ensures you can adapt your plan to match your evolving business needs without waiting for the subscription period to end.

Question 19

How can I access and manage my billing invoices?

Accepted Answer

📄 Accessing and Managing Billing Invoices:

Upcoming Feature: We're currently developing a feature that will allow you to access and manage your invoices directly from the Orimon billing section. This will provide you with a streamlined and self-service billing management experience.
Current Process: For the time being, if you need assistance with your billing invoices or have any related queries, please reach out to us at support@orimon.ai. Our support team is ready to help you with all your billing needs.

Question 20

Is there a discount for annual billing as opposed to monthly?

Accepted Answer

💰 Annual Billing Discount:

Save More with Annual Plans: When you choose an annual billing plan with Orimon, you get 2 months free. This is our way of offering more value to users who commit to a yearly subscription.

📆 This discount effectively means that you're only paying for 10 months, while enjoying a full year's access to Orimon's services, making it a great choice for long-term savings.

Question 21

Can I get a trial period before committing to a plan?

Accepted Answer

🆓 Free Plan as a Trial:

Direct Access to Our Free Plan: At Orimon, instead of a traditional trial period, we offer an 'Always Free' plan. This allows you to experience Orimon's capabilities without any time restrictions or commitment to a paid plan.
Features of the Free Plan:

Create 1 chatbot and assign 1 live agent seat.
Utilize 50 messages per month and conduct 5 trainings.
Deploy your chatbot on your website and train it with up to 10 website links.
Document Training with up to 5 files, each less than 2MB (e.g., PDFs).

🌟 This free plan is designed to give you a comprehensive understanding of what Orimon AI can do for your business, serving as an ongoing trial to explore and evaluate our platform at your own pace.

Features	Free	Starter	Growth	Elite	Enterprise
Basic Features
Chatbots	1	2	4	10	Unlimited
E-commerce bots	1	1	2	5	Unlimited
Live agent seats	1	4	10	20	Unlimited
Message credits	50/mo	4,000/mo	10,000/mo	40,000/mo	Unlimited
Training Limits
Chatbot training	5/mo	Unlimited	Unlimited	Unlimited	Unlimited
Website links/Chatbot	10	200	500	1,000	Unlimited
Document/Chatbot	5 files < 2MB	25 files < 3MB	50 files < 5MB	100 files < 10MB	Unlimited
Channels & Integrations
Launch channels	Website only	Website, Wordpress, Webflow, Telegram, Facebook, Instagram, Discord, Zapier, Pabbly, MS Teams, Slack	Website, Wordpress, Webflow, Telegram, Facebook, Instagram, Discord, Zapier, Pabbly, MS Teams, Slack	Website, Wordpress, Webflow, Telegram, Facebook, Instagram, Discord, Zapier, Pabbly, MS Teams, Slack	Website, Wordpress, Webflow, Telegram, Facebook, Instagram, Discord, Zapier, Pabbly, MS Teams, Slack plus and custom channel
Integrations	Webhook only	Webhook, Zapier, Pabbly, GoogleSheets, HubSpot, Salesforce	Webhook, Zapier, Pabbly, GoogleSheets, HubSpot, Salesforce	Webhook, Zapier, Pabbly, GoogleSheets, HubSpot, Salesforce	Webhook, Zapier, Pabbly, GoogleSheets, HubSpot, Salesforce plus any custom integration
Advance Features
API access
BYOK
Chatbot branding removal
Whitelabel chatbot domain

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White Label Dashboard

Basic Features

Training Limits

Channels & Integrations

Advance Features

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Get More as You Grow

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